FAQ's

Hanoi has 4 airports:

1. Hanoi International Airport: serving domestic and international passengers.

2. Bach Mai Airport: pausing operation.

3. Hoa Lac Airport: Military heliport.

Location: Thach Hoa Commune, Thach That District, Hanoi, about 40km to the West of Hanoi city center.

4. Gia Lam Airport: Military heliport, also launched the Song Hong Heli tour service (Red River, Long Bien Bridge, Bat Trang Pottery Village, Co Loa Citadel,... ).

Location: Nguyen Van Linh Street, Gia Thuy Ward, Long Bien District, about 10km to the Northeast of Hanoi City Center.

Hanoi Airport can be called Hanoi International Airport, Noi Bai Airport, or Noi Bai International Airport, its IATA code: is HAN & ICAO code: is VVNB.

It is 850 m between T1 and T2 which take you about 10 minutes of walking. In case you are too tired or can not walk, you can choose to transfer by shuttle bus.

The service is available every day and ticket is free for transit passenger.

• Operation time of Shuttle bus: From 06h00 to 24h00.
• Frequency: From 10 to 15 minutes/ 01 bus.

There are many food options for you at Hanoi Airport. You can choose from Fast food (Burger King, Popeyes, …), Hongkong dishes like dim sum, Vegan (Vietnamese specialties, Halad dishes,...), or Breakfast and servings (noodles, Banh mi, Coffee,...).

If you book a lounge (detailed guide in the post), the serving food is also diverse and will satisfy your stomach.

• Food and beverage counter: Wing A, 2nd floor, Domestic Terminal.
• Food and beverage counter: Wing B, 2nd floor, Domestic Terminal.
• Burger King, Star Cafe, Chill, Bigbowl counters: 1st and 3rd floor, public lobby, International Terminal.
• Burger King, Star Cafe, Popeyes, Two Tigerscounters: 3rd floor, International Terminal.

Check the information on the airplane ticket (Full name, arrival and departure time, check-in counter).

Make sure you have all the necessary documents (Ticket, identity card, passport/visit,...).

Check your luggage (Check the weight of your luggage and hand luggage).

Bring suitable clothes (comfortable outfits, check the weather of the destination, and bring a light coat if necessary).

You can access the wireless network (WiFi) for free in any area of the Domestic or International Terminals at Noi Bai Airport.

Free baggage allowance is regulated by Airlines based on ticket class as each airline has got different parameters in this regard. It is advised that you check the information on your tickets or contact your respective Airline for detailed information.

However, here is some general information:

• For checked baggage allowance: According to the standard, category, and type of each airline ticket.
• For hand baggage (free charge): Each piece will not exceed 7 kg and with a total of three dimensions not exceeding 115cm ( corresponding to 56 x 36 x 23 cm or 22 x 14 x 9 inches).

Make sure you check the information on your tickets carefully to avoid weight or size exceeding baggage, as the airline may charge a quite high fee for oversized or overweight baggage.

Noi Bai International Airport provides free charging spots for passengers with 10 chargers for each spot adapted to regular hand phones.

At the Domestic Passenger Terminal (T1):

• Public areas on the first floor: 1 location in Hall A, 1 location in Hall E.
• Departure lounge on the second floor: each position in Hall A, B, E.

At the International Passenger Terminal (T2):

• Public areas on the third floor: 2 locations beside the information counter.
• Departure lounges: there are 09 locations near gates 21, 22, 23, 28, 31, 32, 33, 34, and 35 (The location of chargers can be found in details on Terminal Layout).

It is highly recommended to use a Private Car from Hanoi Airport to the Hanoi center for its complete privacy, and flexible schedule.

If you give the flight number to the provider, your driver will know if your flight is delayed or canceled and pick you up at the arrival hall with a name board.

Vietnam Airport Car offers private car services with various options of seat numbers, car models, and luggage storage from Hanoi Airport to your preferred drop-off points.

It is recommended that you arrive 2 hours minutes prior to departure for check-in and security screening for domestic flights. For International Flights, please arrive 3 hours minutes prior to departure for check-in and security screening.

The check-in counters will not receive passengers 45-60 minutes before the lights taking-off time.

The recommended arriving time is quite early to avoid crowded flights and check-in staff takes much more time to perform the process.

For some Airlines, you have another option to check in online. Please contact your respective Airlines for a more detailed guide.

Banks, ATMs, and money exchange counters are available at all major spots of the International Terminal in Hanoi Airport.

• Currency exchange counter #1: Departure Gate #17.18.
• Currency exchange counter #2: At the departure station, opposite the D procedure line.
• Currency exchange counter #3: At the arrival station, behind the border police counter.
• Currency exchange counter #4: Exit of the international arrivals hall.
• The public area on the 1st floor.
• Direct foreign currency exchange counters and ATMs for foreign currency exchange of BIDV, Maritime, and VP Bank.

You can get the Flight Information from the Flight Information Display system screens (FIDS) available in the Terminal Building in any area for the latest updates. Flight Information can also be obtained directly by contacting your respective Airline.

For international routes, some airlines permit certain types of animals such as domestic dogs, cats, and birds. However, pregnant animals are not allowed in places.

It is recommended that you research thoroughly the policies of your respective Airline before traveling to or from Danang Airport with your pet friends.

For domestic routes, only Vietnam Airlines accepts to transport of dogs and cats by plane in the cabin as long as the pet is about 10 weeks old, put in a bag, and does not weigh more than 6kg.

Yes, you can. However, only 5/21 airports in Vietnam have forklifts for people with disabilities. So make sure you research carefully to choose the right airports.

You can expect to try a variety of street foods in Hanoi, including Pho, Banh Mi, Spring Rolls, Egg Coffee, and more. They are chosen based on your personal demand and we will recommend you the most unique and traditional cuisine in Vietnam.

Yes, street food in Hanoi is generally safe to eat. However, it's important to choose reputable vendors and use common sense when it comes to food safety. Vietnam Airport Car has experience in providing the best service to tourists, including street food tours to create your best day trips from Hanoi. Therefore, don't worry about the Hanoi city tour when booking our package.

It's not recommended to bring your food on a walking and street food tour in Hanoi as the whole point of the tour is to try the delicious street food that they have to offer. Don't worry, you will have a chance to enjoy the tastiest dishes of Vietnam here.

Yes, my company offers customized walking and street food tours to suit your preferences and dietary requirements. We are happy to make the best day trip from Hanoi for you as you are our priority.

Yes, it is recommended to book a walking and street food tour in advance to avoid disappointment, especially during the busy tourist season. In addition, there are the discounts we offer the early clients.

I love to see your dear friend on the trip but it's not recommended to bring pets on a walking and street food tour as they may not be allowed in certain locations and can cause a distraction for people on the tour. Moreover, Hanoi traffic has very busy which can cause unfortunate accidents for your pets. We think that it is safer for them to stay at the hotel during the street food tour. You can bring them to stroll around Hoan Kiem lake later. 

Yes, we offer family-friendly walking and street food tours that cater to children.

There isn't a strict dress code for walking and street food tours in Hanoi, but it's recommended to dress modestly and cover your shoulders and knees when visiting religious sites.

No, you don't need a driving license as the tour comes with a driver.

Yes, children are welcome to join the tour, but they must be accompanied by an adult.

Yes, you can customize the tour according to your preferences and interests. However, you need to discuss with our salesperson in advance!

Yes, there are several stops for food and drinks during the Hanoi city tour half day. Then you can enjoy the special cuisines on the Hanoi city tour. The day trip Hanoi can not be perfect if there is no street food!

Unfortunately, the tour is not suitable for people with mobility issues as the Jeeps don't have wheelchair access. However, we have different kinds of trips which you can have the best Hanoi city tour. Contact us to choose a suitable trip in Vietnam!

You can make a reservation for the tour by contacting the tour operator through their website or by phone. Click Book now and fill in your information. We will contact you immediately after receiving your request.

No, there is no specific dress code for the tour, but you should dress comfortably and keep in mind the weather. In addition, clothes covering sleeves and knees are preferred due to the visit to temples during the day trip from Hanoi.

We always welcome all tourists including family and there is no minimum age requirement for the tour, but children must be accompanied by an adult. 

The tour guides and drivers typically speak English and Vietnamese. They will share many stories about Vietnam and answer all your questions. Don't worry about language differences!

You should always wear your helmet while riding on the motorbike and follow the instructions of the driver on the day trip Hanoi.

We also stop in some famous places and you should be careful when getting off the motorbike as the Hanoi traffic is busy. Please look ahead and behind you!

Hope you have the best day trip from Hanoi!

You can bring your snacks or drinks, but there will be stops for food and drinks during the hanoi city tour.

You need a valid driver's license to ride a motorbike in Vietnam but we have tour guides who will take you on the motorbike. Therefore, you don't need a driver's license for a Hanoi city tour on a motorbike.

Helmets are provided for both drivers and passengers.

The terrain varies between city streets and you can see the maze of streets in the middle of the city. Moreover, we also stop at some well-known destinations which will definitely impress you! You can have a chance to see the sunset from the most beautiful angle.

With an experienced guide and proper safety equipment, motorbike tours can be a safe and thrilling way to explore during the day trip Hanoi tour.

The tour may not be recommended for individuals with back or neck problems, motion sickness, or other health conditions. However, we also offer other tour options for you, please contact us via telephone or the request below. Let's create the best day trip from Hanoi with Vietnam Airport Car!

The best time of day for a Hanoi Vespa tour is during the sunset and night tour when the city comes alive with its bustling night markets and street food vendors. You also have a chance to admire the dusk of a day trip Hanoi. The locals often said that the most beautiful moment of Hanoi is at night so you must explore once to figure out the reasons.

The tour includes a variety of street food options, such as Banh Mi, Pho, and fresh spring rolls. It mainly depends on your preference and we will choose the suitable dishes. If you have not known your favorite Vietnamese food, our tour guides will share their recommendations. Please notify us of your allergies in advance.

Yes, there is an opportunity to try local drinks such as Bia Hoi, a refreshing and light beer that is popular in Hanoi. Or you can enjoy egg coffee which is a typical drink in Vietnam.

Yes, helmets are provided for the Vespa ride and are mandatory.

We provide it for both drivers and passengers to ensure the safety during Hanoi city tour.

The tour will continue rain or shine, and we provide rain gear for both drivers and passengers. However, you should contact the salesperson if having any requirements.

Yes, there is a tour guide who accompanies the group throughout the entire Hanoi city tour.

Yes, the tour guide can speak English and they will share Vietnam story and beauty for you during your day trip hanoi.

Hanoi city tour would not be complete without visiting Tran Quoc Pagoda, Ho Chi Minh complex, Bat Trang Ceramic Village, Hoan Kiem Lake, Ngoc Son Temple, and more. Each has its stories and the guides will be happy to share them with you. Then you can understand more about Vietnamese culture.

Hoan Kiem Lake has a rich history dating back to Vietnamese folklore, with the lake being considered a sacred site. It is a popular destination for locals and tourists, with its picturesque scenery and scenic walking paths.

The story of a king returning the sword to the turtle after gaining victory against the enemy in the 15th century. The name Hoan Kiem shows a part of the story; Hoan means the return and Kiem is the sword. The details will be revealed on the Hanoi city tour. 

The Old Quarter is the ideal location to try authentic Vietnamese food during a Hanoi city tour. Popular dishes include Pho, Banh Mi, and Cha Ca. You will not miss any special cuisine when traveling with our tour guide.

The best shopping destinations in Hanoi are the Old Quarter's streets full of markets and shops, particularly Hang Gai Street, famous for silk products.

The biggest cultural events in Hanoi are the Tet Festival (Vietnamese New Year), Mid-Autumn Festival, and or Christmas. These are great events to attend during a city tour to learn more about Vietnamese culture. However, the traffic will be really busy at that time.

Many people love to travel with their pets, but unfortunately, bringing pets on a Hanoi city tour may be difficult. While it is possible to bring pets on some tours or outdoor activities in Hanoi, most tourist attractions and public transportation do not allow pets.

Additionally, there may be health and safety concerns to consider. Depending on the type of pet, they may be at risk for disease transmission, injury, or theft in busy cities like Hanoi. Some places may also have restrictions on certain breeds or sizes of pets.

If you do need to bring your pet, it's best to research in advance to find pet-friendly activities and accommodation options in Hanoi, as well as what documentation or health requirements are necessary for travel. Alternatively, consider leaving your pet with a trusted pet sitter or boarding facility while you enjoy your city tour.